It’s ok to not have all the answers
Why do I keep having these panic attacks?
Do I really need professional counseling?
Let’s put it this way (psychologists love a good counter-question)
Do you want to keep feeling like this?
There’s a reason you’re reading this page. Maybe you’re stuck in a loop of negative thoughts or unhealthy habits? You are feeling anxious, overwhelmed, or just down? Maybe work has you completely drained? Struggling with low self-esteem? Is perfectionism stressing you out? Or perhaps you’re facing a major life change? If any of this resonates with you, now could be the perfect time to reach out for support.
As easy as 1-2-3
What to expect when booking an appointment with us
We understand that seeking help can sometimes feel like a big step. That’s why we’ve made it simple. Here’s how it works:

Get
in touch
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Booking an appointment is easy!
Simply send us an email or use our contact page to request a session.
We’ll respond promptly to schedule a time that works best for you.

Choose
your counseling format
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We offer three convenient ways to meet:
Phone Counseling – Speak from the comfort of your home or even while taking a walk.
Video Call – Meet virtually for a face-to-face session, wherever you are.
In-Person – Our beautiful Hamburg office awaits you (and we have delicious Latte Macchiato).

Start
your journey
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Once your appointment is booked, all you need to do is show up (or pick up the phone or log in).
Your first session will last about an hour. We’re here to listen, support, and work with you to address any challenges you’re facing.
If needed or desired, we can schedule follow-up sessions to continue our work and support your progress.
Real-life stories from clients like you
Discover how counseling has positively impacted the lives of others
Healing After the Death of a Loved-One
After her father passed away, Anita felt completely unprepared for the emotional turmoil that followed. Although she was surrounded by family, she felt incredibly alone in her grief. Initially, Sarah hesitated to contact the EAP, unsure how counseling could be of any use. “I was surprised at how much it helped. Talking to a counselor was different than speaking with family or friends—it gave me a new perspective.” Through individual counseling, Anita learned how to process the pain at her own pace. Her counselor provided a safe space to talk openly about her father’s legacy and the complex emotions she was experiencing. Over time, Anita discovered not only how to navigate her grief but also how to celebrate her father’s life. “It’s not about forgetting the loss; it’s about learning to carry it with me in a way that honors the relationship we had.”
Do I have to quit my job?
Thomas was feeling drained all the time. The long hours at work, a challenging coworker, and the feeling that he was never doing enough were starting to take a toll. He slept poorly, especially Sunday nights. His depression was coming back, he seriously thought about quitting his job. Thomas decided to try the EAP to see if he could find another way of coping. “Talking things through really helped me get my thoughts in order and look at the situation differently.” In his sessions, Thomas was able to talk about his worries and frustrations, and he learned how to set better boundaries for himself. Over time, he not only felt more empowered at work but also started to feel better mentally. “I’m really happy I figured out how to change things without just throwing in the towel.”
Navigating Trauma and Workplace Harassment
Laura had been dealing with the effects of trauma for a long time, but things became even more difficult when she experienced sexual harassment at work. She felt trapped and the stress brought back painful memories. Initially, she felt skeptical about the EAP: “I did therapy once when I was a teenager, and it wasn’t a good experience. Also – I know now that it was just my fear speaking – but I was worried that my employer would find out I was not doing ok. When I finally brought up the courage, talking to my EAP counselor made all the difference. She helped me sort through everything, for the first time I felt like I wasn’t alone.” With her counselor’s support, she built the confidence to address the harassment and take control of her situation. “It wasn’t easy, but now I feel stronger and more in control again.”
Paul’s Journey to Overcoming Panic Attacks
Paul had been struggling with panic attacks for a while, especially before big meetings or when he had to speak in front of a large group in English. The physical symptoms—racing heart, shortness of breath, and the overwhelming fear of losing control—often kept him from going on important business trips. When he started using the EAP, Paul discovered the triggers of his panic attacks and how to deal with them using practical techniques. “I found out that panic attacks aren’t actually dangerous. My counselor taught me exercises that really worked, and mindfulness was a huge help.” Through the sessions, Paul also discovered the power of facing his fears. “It’s true what they say—the only way out is through. Psychologists call this exposure therapy.” With exposure exercises, Paul gradually confronted the situations that used to send him into panic mode. “Now I feel way calmer and know how to manage my stress better.”
Why take a Mental Health Screening?
Taking a self-test or mental health screening is easy and quick, and it can provide valuable insights into your well-being. It’s a safe, no-pressure way to assess your emotions and see if seeking support could make a difference in your life.
Please note: This self-assessment is intended for personal use only. It does not provide a medical diagnosis and is not a substitute for speaking with a qualified mental health professional.
Workplace Outcome Suite (WOS)
The WOS measures work absenteeism, work presenteeism, workplace distress, work engagement and life satisfaction.
Problematic Alcohol Consumption (AUDIT)
The Alcohol Use Disorders Identification Test (AUDIT) is used to screen and assess the likelihood of alcohol abuse and dependency.
Depression: Patient Health Questionnaire (PHQ-9)
Whether you’re struggling with low mood, lack of energy, or difficulty concentrating, the Patient Health Questionnaire (PHQ-9) can help pinpoint your challenges and guide you toward getting support.
Resilience Scale RS-13
A quick self-check to see how well you adapt to challenges and bounce back from stress. Learn more about your current resilience and where you might want to grow.
Anxiety and Stress (GAD-7)
The GAD-7 helps evaluate both the presence and the intensity of symptoms related to generalized anxiety disorder.
Inner Drivers Test
This test helps you identify unconscious thinking and behavior patterns—such as “Be perfect” or “Hurry up.” It provides valuable insights for managing inner pressure in a healthier way.
FAQ
We’re sure you have many questions — and that’s a good thing.
It’s natural to want to understand what to expect before reaching out. This section covers the most common questions about our Employee Assistance Program, so you can feel informed, supported, and ready to start.
An Employee Assistance Program (EAP) is a confidential counseling service provided by employers to help employees manage personal and work-related challenges. It’s designed to support your mental health and well-being, offering short-term assistance for a variety of issues at no cost to you.
You can use EAP counseling for a wide range of issues, including:
Personal Issues: Anxiety, depression, stress, relationship problems, grief, trauma, substance abuse, financial difficulties, etc.
Work-Related Issues: Workplace conflicts, stress, adjusting to new roles, changes in your organization, etc.
Wellbeing & Personal Growth: Improving habits like smoking cessation, stress management, building self-confidence, etc.
EAP counseling is strictly confidential. As licensed psychologists, we are required by law to keep everything you share private, unless someone’s life is at risk or a court order is involved. The service is meant to support your mental well-being, and your employer will not be informed unless you choose to share this information. Your personal privacy is a top priority.
The number of sessions will depend on the issue you are facing. Another determining factor may be the terms of your employer’s contract with the EAP. In general, EAP counseling is designed to provide short-term support, but if your issue requires more extensive treatment, we will refer you to other resources.
The EAP is designed to help with a wide range of challenges, both big and small. You don’t need to have a medical diagnosis or be facing an emergency to use the service. In fact, seeking help early can prevent smaller issues from becoming bigger problems. If your concern falls outside the scope of EAP, we will guide you toward additional support.
No, EAP services are completely free for employees. Your employer funds the program, making it an easy and valuable way to access mental health support when you need it.
As an EAP, we offer short-term psychological counseling for personal, professional, or health-related challenges. The EAP is funded by the employer, not through health insurance.
If you are seeking outpatient psychotherapy you can ask the Appointment Service Center for assistance (call 116117 or visit www.116117.de). Alternatively you can search for a therapist yourself at http://www.psychotherapiesuche.de/ or https://psych-info.de
Ready to take the first step?

